Telebyte Customer Care Program

Telebyte believes in its products, backing them up with outstanding customer support and service. Your purchase includes a one-year warranty and, where applicable, an N.I.S.T. traceable calibration on the second-year anniversary of the product ship date.

The original warranty can be extended at a reasonable cost by three years to provide a total of four years of coverage for parts and labor. We don’t stop there. We also offer a highly cost-effective three-cycle extended calibration contract to keep your product operating at peak performance.

The Telebyte Customer Care Program allows us to offer a lower overall cost of ownership than our competition.

Included With Your Purchase

One-year Warranty

Features:
  • ● Telebyte will furnish parts and labor for the repair or replacement of products found by Telebyte to be defective in material or workmanship during the warranty period.

One-Time Calibration

Features:
  • ● One N.I.S.T. traceable calibration, one on the second-year anniversary of the product ship date.
  • ● Calibration report to ensure traceability.

Free To Our Valued Customers for the Life of the Purchased Product
 
  • ● 24 X 7 product documentation and software downloads at www.telebytebroadband.com
  • ● Support by email, phone or on-line meeting – no subscriptions!
  • ● Firmware upgrades
  • ● Upgrades to purchased noise libraries (if no significant hardware changes were required)

Extended Customer Care

There are two options available. Our three-year extended warranty extends the original warranty by an additional three years and the three-cycle extended calibration contract provides up to six additional years of calibration services.

Three-Year Extended Warranty

You can extend the original one-year warranty that comes with your product by purchasing the Three-Year Extended Warranty.

Features:

  • ● Telebyte will furnish parts and labor for the repair or replacement of products found by Telebyte to be defective in material or workmanship during the warranty period.

Three-Cycle Extended Calibration Contract

Three additional calibration cycles are available through the Three-Cycle Extended Calibration Contract.

Features:
 
  • ● N.I.S.T. traceable calibration
  • ● Report to ensure traceability.

Telebyte recommends a Calibration Cycle Time of two years for all of its local loop simulators, crosstalk emulators and noise generators.